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Delivery Information


Welcome to HezomXpress Online Store. As a user of the HezomXpress Online Store or any HezomXpress Online Store Services (“you”), you signify your agreement to be bound by the following Terms of Service ("TOS") as well as our Privacy Policy. Please read the Terms & Conditions and Privacy Policy carefully before utilising the HezomXpress Online Store. In the case that you do not agree to these terms, please refrain from using this site.        


HezomXpress Online Store operates an online service on the Internet located at http:/ and other online areas owned and operated by us such as Facebook and mobile phone applications (“Hezom Online Store” or the “Site”), offering Islamic, Halal and Natural products.


Your permission to use HezomXpress Online Store is conditioned upon your agreement that you:

  • will comply with these Terms of Service;

  • are 13 years of age or older, but are 18 years of age or older to purchase any product;

  • will not copy or distribute any part of HezomXpress Online Store in any medium without HezomXpress Online Store's prior written authorisation;

  • will provide accurate information when creating an account or registering for our services;

  • are solely responsible for your User ID and the activity that occurs while signed in to or while using HezomXpress Online Store using your User ID;

  • will not use HezomXpress Online Store to collect any personally identifiable information, including account names, email addresses, or other such information, for commercial purposes;

  • will not use the communication systems provided by or contacts made on HezomXpress Online Store for any commercial solicitation purposes;

  • are solely responsible for your content submissions, including discussion posts, profile information and links, pictures, and other such content;

  • represent that you own or have the necessary licenses, rights, permissions, and consents to use and authorise HezomXpress Online Store to use any and all content submitted by you to HezomXpress Online Store in accordance with the licenses granted in this Agreement;

  • hereby grant each HezomXpress Online Store user, whether using HezomXpress Online Store or an application authorized by HezomXpress Online Store but developed via a third-party developer, a non-exclusive license to access the Content you submit through HezomXpress Online Store and to use, reproduce, distribute, prepare derivative works of, display and perform such Content as permitted through HezomXpress Online Store's functionality and under these Terms of Service;

  • will not submit Content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such Content to HezomXpress Online Store; and

  • hereby affirm we have the right to determine whether any of your Content submissions are appropriate and comply with these Terms of Service, remove any and/or all of your submissions, and terminate your account with or without prior notice.



You are required to create an account with HezomXpress Online Store (either by way of registering directly on our Site or by allowing a Hezom Online Store application to connect through your Facebook profile) in order to access certain Services on our Site. By using this site, you agree that you will be responsible for maintaining your account and password and for restricting access to your computer. You also agree to be responsible for any and all activities that occur under your password or your account. HezomXpress Online Store will not be responsible for any loss or damage arising from your failure to comply with your responsibilities and obligations under these Terms of Use. To purchase any products or use the services on this site, you must open an account with us and/or provide the required information to us. By entering any information on this site, you represent and warrant that:

  • you are at least 18 years of age;

  • you are using your actual identity;

  • you have provided only true, accurate, current and complete information; and (iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete.                 



Any communication or material you transmit to the site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary. In addition, you agree that such information may be freely used by HezomXpress Online Store. Other information such as your credit card details in relation to the purchase of a product will be dealt with using appropriate security and privacy protection.                  


Please review our Privacy Policy to understand our uses and practices about how we use and collect information from users of our sites.                  


Information and materials that you submit to the site constitute HezomXpress Online Store’s “Content”. You are fully responsible for the content of, and any harm resulting from, that Content. This is the case regardless of the form of said Content. By making Content available, you represent and warrant that:

  • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;

  • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;

  • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;

  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;

  • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing); and

  • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;

  • the Content is not false, defamatory, discriminatory, libellous or unlawful

  • Without limiting any of those representations or warranties, HezomXpress Online Store has the right (though not the obligation) to (i) refuse or remove any content that, in HezomXpress Online Store’s reasonable opinion, violates any HezomXpress Online Store policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, using HezomXpress Online Store’s sole discretion. HezomXpress Online Store will have no obligation to provide a refund of any amounts previously paid.



We welcome and encourage user interaction on our Site. However, we insist that you agree not to do any of the following:

  • impersonate another user;

  • violate in any way the rights of others;

  • upload or distribute anything that may be harmful to minors;

  • upload or transmit any form of virus, worm, Trojan horse, or other malicious code;

  • use the Site or Services to generate unsolicited email advertisements or spam; attempt to reverse engineer or jeopardise the correct functioning of the Site or Services, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables the Site;

  • attempt to gain access to secured portions of the Site or Services to which you do not possess access rights; or use any automatic or manual process to search or harvest information from the Site or Services, or to interfere in any way with the proper functioning of the Site and Services.



The Site includes links to other websites or resources and businesses operated by Affiliates and Providers or other persons (collectively, "Other Sites"). Other Sites are independent from HezomXpress Online Store, may have different or inconsistent privacy notices or terms of use, and HezomXpress Online Store has no responsibility or liability for or control over Other Sites, their business, goods, services, or content. Links to Other Sites are provided solely for your convenience. By using HezomXpress Online Store you expressly relieve us from any and all liability arising from your use of any third party website.                  


HezomXpress Online Store provides consumers with the opportunity to purchase products and services (“Products”),as shown on our website.                

 1)How It Works
By placing an order for a given Product, you make an offer to purchase the Product you have selected. Once you have placed your order, you will receive a confirmation of the purchase and your credit card will be charged for the amount listed on the Site. You are required to create an account in order to purchase any Product. An account is required so we can collect information to enable product purchases and enable you to view your past purchases as well as modify your preferences.

 2)Universal Terms & Conditions
Unless otherwise stated in the Product description or required by law, the following additional terms apply to all Products:
Neither HezomXpress Online Store nor the Supplier is responsible for lost or stolen Products.
Unless stated otherwise at the time a Product is purchased, all prices listed on the Site are all-inclusive of any service charges.
Terms and Conditions are subject to change without prior notice.
Pictures are for illustration purposes only.

From time to time we may offer special promotions and contests intended to provide you an incentive to purchase Products or to encourage you to get others to do so. The applicable rules will be posted on the Site in or near the description of each such promotion. We reserve the right to interpret these rules using our sole discretion, and you hereby agree to our interpretation.

 4)Products Available For Sale
The Site can be accessed from countries around the world. You understand that some or all products or services provided on the Site may not be available for purchase to persons residing in certain jurisdictions or geographic areas. HezomXpress Online Store reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a Product for any product or service to a person residing in any jurisdiction or geographical area. HezomXpress Online Store does not represent or warrant that any product or service promoted on the Site will be available for purchase by any particular person.

We will provide a refund in the form of HezomXpress Online Store Credits if a product you have purchased is found to be faulty or damaged upon arrival. Requests for a refund must be submitted to within 14 days of receipt of the item.




HezomXpress Online Store may, at any time and for any reason and in its discretion: (a) change, suspend or terminate, temporarily or permanently, the Website or any part of it; or (b) restrict, suspend or terminate (in whole or in part) your permission to access or use the Website; all without any notice or liability to you or any other person. If this Agreement or your permission to access or use the Website is terminated by you, or by a person you represent, or by HezomXpress Online Store, then: (a) this Agreement and all other then existing agreements between HezomXpress Online Store and any persons you represent will continue to apply and be binding upon you and any persons you represent, jointly and severally, regarding your prior access to and use of the Website, and anything connected with, relating to or arising there from; and (b) HezomXpress Online Store may continue to use and disclose your personal information in accordance with the Website Privacy Policy as amended from time to time. 



The Website is provided “as is”, “as available” and “with all faults”. HezomXpress Online Store and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of supplier ability, fitness for a particular purpose and non-infringement. Neither HezomXpress Online Store nor its Suppliers and licensors, make any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.



Your sole and exclusive remedy for any dispute with us is to discontinue your use of HezomXpress Online Store. In no event shall our liability, or the liability of our affiliates, officers, directors, agents, vendors, or suppliers, for any and all claims relating to the use of the site and services exceed the total amount of fees that you paid us during the previous one-year period for the specific service at issue. We, our affiliates, officers, directors, agents, vendors, and suppliers, shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, inability to use, or reliance upon the site and services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known of the possibility of such damages. If any jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdiction, our liability, and the liability of our affiliates, officers, directors, agents, vendors, and suppliers, shall be limited to the extent permitted by law.



You agree to indemnify and hold harmless HezomXpress Online Store, its parent company, officers, directors, employees and agents from and against any and all claims, losses, obligations, liabilities, costs or debt, and expenses, including attorneys’ fees, arising out of your use of the Site, including but not limited to your violation of this Agreement.



HezomXress Online Store reserves the right, but has no obligation, to monitor, or take any action HezomXpress Online Store deems appropriate regarding disputes that you may have with other customers of ours or any Suppliers. To the extent the law permits, you release us from any claims or liability related to any Content posted on the Site and from any claims related to the conduct of any other customers of ours or any Suppliers.



The HezomXpress Online Store and its contents are copyrighted materials, protected by Singapore copyright laws. The compilation of content on our web site is the exclusive property of HezomXpress Online Store and may not be used for any other purpose other than as set forth on the site. The services and information provided herein are solely for your own private use. You are only permitted to use the HezomXpress Online Store as expressly authorised. Nothing contained herein transfers any express or implied right, title or interest in this web site to you. As between you and us, you retain any intellectual property rights in any copyrighted materials and trademarks that are contained in Content that you post to the Site. You grant us an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, with rights to sublicense through multiple levels of sublicensees, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights, under any and all of your intellectual property rights related to the Content in any manner we choose. If you have any rights to the Content that cannot be licensed to us, you unconditionally and irrevocably waive the enforcement of such rights, and all claims and causes of action of any kind against us or related to our customers and partners anywhere in the world, with respect to such rights.



As HezomXpress Online Store asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by HezomXpress Online Store violates your copyright, you are encouraged to notify HezomXpress Online Store immediately. HezomXpress Online Store will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of HezomXpress Online Store or others, HezomXpress Online Store may, in its discretion, terminate or deny access to and use of the Site. In the case of such termination, HezomXpress Online Store will have no obligation to provide a refund of any amounts previously paid to HezomXpress Online Store.



When you visit our Site, purchase products or services through the Site, or instigate contact with our customer service department, you are communicating with us electronically. We will also communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications would be in writing.



These Terms of Service, together with the Privacy Policy and any other legal notices published by HezomXpress Online Store on the Site or any Deal Product, shall constitute the entire agreement between you and HezomXpress Online Store concerning HezomXpress Online Store. HezomXpress Online Store may, in its discretion, change, supplement or amend this Agreement as it relates to your future use of the Web Site from time to time, for any reason, and without any prior notice or liability to you or any other person. You may not change, supplement, or amend this Agreement in any manner. Your use of the Site and Services after any modifications to the Agreement indicates that you agree to such modified Agreement. Any changes to this Agreement (other than as set forth in this paragraph) or waiver of HezomXpress Online Store’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of HezomXpress Online Store. No purported waiver or modification of this Agreement by HezomXpress Online Store via telephonic or email communications shall be valid.



The Site is controlled by HezomXpress Online Store from Singapore. This Agreement, your use of the Site, and all related matters are governed solely by Singapore laws, excluding any rules of private international law or the conflict of laws that would lead to the application of any other laws.
Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration in Singapore.



You and any persons you represent (on the one hand) and HezomXpress Online Store and Affiliates and Providers (on the other hand) are independent contractors and no agency, partnership, joint venture, employment or franchise relationship is intended or created by this Agreement or your use of the Web Site.
The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language.

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