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Product Return Policy

For incorrect or defective items, we have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

  • Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.

  • This return policy does not apply to items which have been stated as non-exchangeable and non-refundable on the website.

All returns will be reviewed first by HezomXpress Online Store and we reserve the right to perform remedies including:

  • Replacing the product with a new item of the same original order; or

  • Providing a full refund.

For all return requests, please email us at, including your contact details, Order ID and the reason for return.

Alternatively, you can reach us at +65 6465 4400. We will inform you once your request has been received and proceed with the refund as appropriate.

Product Return Form

Order Information

First Name

Last Name



Order ID

Order Date

Product Information & Reason for Return

Product Name

Product Code


Product is Opened

Reason for Return

Please provide us with more details

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